Alan Galpin
International Private Health Insurance Claims AssessorContact
ABOUT ME
Creative and adaptable professional with nearly 20 years’ experience in international medical insurance and client communications, with extensive experience in social media, digital content, and creative communications.
Skilled at crafting clear messages, building trusted relationships, and delivering high-quality work in fast-paced, detail-oriented environments.
Combines strong organisational and writing skills with hands-on experience in graphic design, brand communications, and social media management through voluntary work in British Baseball.
DESIGN & MEDIA HISTORY
New Forest Baseball - Communications Officer: 2024 - Present
- Re-designed the club website; write and edit web content, and press releases. Developed comprehensive Brand and Communications Guidelines to ensure consistency in tone of voice, visual identity, and content style. Oversaw major campaign for 2026 kit launch. Create Social Media content and Graphics.
South West & Wales Baseball League - Social Media Officer: 2025 - Present
- Provide social media strategy and insights, create engaging graphics, and produce promotional materials to support league growth and visibility.
British Baseball Federation - Official Graphic Supplier: 2024/25
- Design logos, event branding, and social media graphics, including materials displayed at Major League Baseball events in the UK. Produced Brand Guidelines and roster announcement templates for GB Baseball.
Bear Cave Design Co.
- Logo development, social media templates and campaign artwork - focussed on amateur sports teams.
- Supporting UK baseball organisations through ongoing Friends of British Baseball (FoBB) program. Offering free Graphic Design to help increase online engagement and enhanced public visibility across the sport.
- Creating trading cards through BC Trading Cards, to sell to amateur sports teams across the country.
EDUCATION AND EXPERIENCE
Experience
IPMI Health Claims Assessor
International Medical Group, Inc. ( Redhill, Surrey ) November 2018 - Present- Deliver accurate and efficient assessment of high-volume international claims while maintaining strong client relationships.
- Act as dedicated liaison for two major German brokers, providing consistent and professional communication.
- Designed and implemented a German claims handling guide, training colleagues to ensure clear, standardised messaging.
- Work remotely, coordinating between customers, providers, and underwriters with professionalism and clarity.
- written communication
- client management
- process documentation
- remote collaboration
Technical Service Case Manager
CEGA Group ( Funtington, West Sussex ) August 2016 - November 2018- Managed complex medical cases requiring precise communication across multiple time zones and stakeholders.
- Collaborated with international partners and healthcare providers to resolve time-critical situations
- Produced clear documentation and correspondence to support medical and financial decisions.
- clarity under pressure
- intercultural communication
- empathy-driven client service
Team Leader
Ageas ( Eastleigh, Hampshire ) February 2016 - August 2016- Led a team of 11 Sales Advisors, managing daily operations, coaching on areas including communication, compliance and customer engagement, and performance oversight.
- Supported complex queries, performance management, and team development.
Lead Claims Assessor
Aviva UK Health ( Chandlers Ford, Hampshire ) August 2006 - November 2015- Supported assessors with training, process development, and stakeholder communication.
- Managed quality reviews and contributed to internal communications between claims teams and hospital partners.
- Recognised for reliability, accuracy, and professional written correspondence.
Education
Bachelor's Degree, Media Studies (Radio Production) with Business Management & Information Technology
University of Manchester ( Warrington Campus ) 1999 - 2002
Additional Activities:
- Head of Music at student radio station The Souce 1251am
- Station Manager of temporary station Fuzed FM
- Head of Music at student radio station The Souce 1251am
- Station Manager of temporary station Fuzed FM
A-Levels, AS Levels & GCSEs
Hardley School & Sixth Form ( Hardley, Southampton ) 1991 - 1998
A Level Communication Studies, grade D
A Level Business Studies, grade C
A Level Computer Studies, grade C
A Level General Studies, grade B
9 GCSE's at B/C grade.
A Level Business Studies, grade C
A Level Computer Studies, grade C
A Level General Studies, grade B
9 GCSE's at B/C grade.
